Keeping you safe
We just wanted to let you know we have made a few changes to the way we operate. We hope you will find this reassuring.
We still strongly recommend that you book on line just go to the reserve your table tab, this way you are certain of an Olly P Pod at your preferred time, when you book on line we also capture your details for Track & Trace and the exact times you will be in OP.
If you have not booked a table and you are a “walk in” (which will most likely be a table upstairs which is suitably spaced out for your safety) you will be asked for your details for Track & Trace before you are shown to a table. Or If you prefer you can check in using the official NHS QR code before being shown to a table. (you would need to show us proof that you had checked in using the NHS QR code before we can seat you at a table)
Much as we could all do with a big hug, please respect people’s personal space by maintaining a social distance. We have put orange dots on the floor to help and have created our Olly P Pods round each table for added peace of mind.
Please note that face coverings must now be worn during your visit to us, except when seated and actually eating or drinking
Dining in – How your Olly P Journey will work…
We will be asking customers who have made a table reservation to enter Oliver’s Pantry via entrance 2 in the Alley Way. You will be greeted and led to your table. Please use the hand sanitiser by the door on your way in. A member of the team will explain how we are currently operating. For the first few weeks we have a mini menu, these menus will be single use. Your order will be taken by one of the team, then you can sit back and relax in the normal Olly P way. We will bring your cutlery & napkins over and for now we will bring any salt, pepper, or sauces over to you in sachets. The team members that take your order and deliver your food will be wearing protective visors… do not worry it is still us underneath the Perspex.
When you are ready we will bring the bill over to the table, we will bring the card machine over so that you do not have to wait at the till area, if you have a loyalty card we can add on the points for you so please show it and we will make a note of the number and the bill total.
There is regular cleaning going on in the café. Every single member of the Olly P team will be washing their hands and sanitising ‘touch points’ at regular intervals. The tables and chairs will be cleaned after each customer. As ever we will be following the highest levels of hygiene throughout the café and kitchen.
Space between tables
We want to reassure you that care and consideration has gone into spacing the distance between the tables and positioning of the chairs. We have put up the Olly P Pods for added peace of mind. Please respect the distances we have planned out and do not move tables or chairs. It will help us greatly to run a smooth operation if you leave the table on time so we can thoroughly clean before the next customer arrives.
We really welcome children and families but please do not let children wander from your table area. Also, in the interest of maintaining safety for everyone kids’ books, colouring crayons have taken a little holiday to the storeroom.
For now, buggies cannot be stored fully open under the stairs where they might hinder social distancing or cause an obstruction. They can be collapsed and put on the shelf under the stairs, outside, or by the customer table if not causing a hazard. If in doubt, ask
We always welcome cyclists. If you wish to put your cycles in the garden you can do so, but you must give regard to other customers and observe social distancing rules. Bikes can be stored if they do not block walkways or fire exits. The back gate will be kept locked with the latch so that cyclists can be led into the back garden by a member of the team.
Toilets will be regularly cleaned throughout the day; we would ask that you sanitise your hands as you enter the toilets, and not to queue by the toilet door.
Our garden tables are not available to book at the moment. Should the weather turn we cannot shelter people inside for social distancing reasons. Outside tables will be allocated to walk in customer on the day if they are available. There is NO ENTRY to the café via the garden so please join the queue at the front of the café.
May we politely request
If you or any of your party are feeling at all unwell, please save your visit for another day.
And for now….
We hope you find all these changes reassuring. As you know the rules keep changing and we will continue to review our Covid risk assessment on a regular basis. To see our full risk assessment please click here